Privacy Policy

Your Privacy Matters

At Syndeo, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: July 23, 2025

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Information We Collect

Personal Information

When you use Syndeo's booking services, we collect:

  • Contact details: Name, phone number, email address
  • Booking preferences: Service type, party size, timing preferences
  • Location data: General area for venue matching (1km radius)

Payment Information

We process credit purchases through secure payment providers. We store transaction records but never store your full payment card details on our servers.

Communication Records

Our call center interactions and SMS communications are recorded for quality assurance and to improve our booking success rates.

How We Use Your Data

Primary Services

  • Processing booking requests and securing reservations
  • Communicating with restaurants on your behalf
  • Finding suitable venues within your preferred area

Service Improvements

  • Analyzing booking success rates and preferences
  • Training our call center team for better results
  • Developing new features and service categories

We Never Use Your Data For:

  • • Selling to third-party marketers
  • • Unrelated advertising or spam
  • • Sharing with competitors
  • • Any purpose unrelated to booking services

Information Sharing

Syndeo operates on a minimal data sharing principle. We only share information when absolutely necessary for providing our booking services.

With Restaurants & Venues

We share only the essential information needed to secure your booking:

  • First name and party size
  • Contact phone number (for confirmation)
  • Specific booking requirements or preferences

With Service Providers

We work with trusted partners to deliver our services:

  • Payment processors: For credit purchases and transactions
  • SMS providers: For booking notifications and updates
  • Cloud hosting: For secure data storage and platform operations

We Never Share Data With:

  • • Marketing companies or advertisers
  • • Social media platforms for advertising
  • • Data brokers or analytics companies
  • • Any party not essential to providing our booking service

Data Protection & Security

We implement enterprise-grade security measures to protect your personal information at every step.

Technical Safeguards

  • End-to-end encryption for all data transmission
  • Secure cloud storage with regular backups
  • Two-factor authentication for admin access
  • Regular security audits and vulnerability testing

Operational Security

  • Limited access on a need-to-know basis
  • Staff training on data protection practices
  • Secure communication channels for all operations
  • Automatic data purging of expired records

UK GDPR Compliance

Syndeo is fully compliant with UK GDPR and Data Protection Act 2018. We conduct regular compliance reviews and maintain detailed records of all data processing activities.

Your Data Rights

You have full control over your personal data. Here are your rights and how to exercise them:

Right to Access

Request a copy of all personal data we hold about you

Email us for a complete data export

Right to Rectification

Correct any inaccurate or incomplete personal information

Update via your account or contact support

Right to Erasure

Request deletion of your personal data ('right to be forgotten')

Complete account deletion available on request

Right to Portability

Receive your data in a structured, machine-readable format

Available as JSON or CSV export

Right to Withdraw Consent

Stop processing of your data for specific purposes

Opt-out options in account settings

Right to Object

Object to processing of your data for direct marketing

Instant unsubscribe from all communications

Response Times

We respond to all data rights requests within 30 days as required by UK GDPR. For urgent requests, we typically respond within 48 hours.

Contact Our Privacy Team

Have questions about our privacy practices or want to exercise your data rights? Our dedicated privacy team is here to help.

Privacy Inquiries

Address
Le Paradis, LLC
1111B S Governors Ave
STE 25897
Dover, DE 19904
United States

Data Protection Officer

For complex privacy matters or formal complaints, contact our Data Protection Officer directly:

[email protected]

Response time: 24-48 hours for urgent matters

Your Right to Complain

If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or by calling 0303 123 1113.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Send you an email notification at least 30 days in advance
  • Display a prominent notice on our platform
  • Update the "Last modified" date at the top of this page

Continued use of Syndeo after policy updates constitutes acceptance of the new terms.

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